Privacy Policy

Effective Date: 03 January 2026

Whitestone Africa (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal and non-personal information in the following ways:

a) Information You Provide Voluntarily

• Full name
• Email address
• Phone number
• Business or website information
• Billing details (if applicable)
• Any content you send us via contact forms, emails, or chats

b) Automatically Collected Information

When you browse our site:

• IP address
• Device type and browser
• Pages visited and time spent
• Referral source (e.g., Google search, social media)
• Cookies and usage data

2. How We Use Your Information

We may use your information to:

• Respond to enquiries or support requests
• Deliver the services you've requested
• Send invoices or payment confirmations
• Improve website performance and user experience
• Send service-related updates or occasional marketing emails (you can unsubscribe anytime)
• Comply with legal obligations or protect our legal rights

We do not sell or rent your personal data.

3. Legal Bases for Processing (GDPR Compliance)

For users in the EU/EEA, we process your personal data under the following legal bases:

• Contractual necessity: To provide our services and fulfill agreements with you
• Legitimate interests: To improve services, communicate relevant updates, and prevent fraud
• Consent: For marketing communications or optional data you share voluntarily
• Legal obligation: Where required by applicable law

4. Sharing of Data

We may share your data with trusted third parties only when necessary, including:

• Payment processors (e.g., PayPal)
• Hosting and server providers
• Subcontractors or developers working under NDA
• Legal authorities if legally required

All service providers are carefully vetted for security and compliance.

5. Data Security

We implement appropriate security measures to protect your data, including:

• SSL encryption on all data transfers
• Secure access control to admin systems
• Regular plugin, theme, and software updates
• Limited data retention and regular purges of unnecessary data

However, no online platform is 100% secure, and you use our services at your own risk.

6. International Data Transfers

As a company based in Mauritius serving global clients, your data may be stored or processed in countries other than your own. We ensure all data transfers comply with applicable privacy laws, and we use secure third-party services that uphold international data protection standards.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide services
• Comply with legal and tax obligations
• Resolve disputes
• Enforce agreements

Inactive client data is deleted or anonymised after [e.g., 24 months] unless otherwise required by law.

8. Your Rights (Including GDPR & POPIA)

Depending on your location, you may have the following rights:

• Access – Request a copy of your data
• Correction – Ask us to fix inaccurate data
• Deletion – Request that your data be deleted (“Right to be Forgotten”)
• Objection – Object to processing based on legitimate interests
• Restriction – Request limited use of your data
• Portability – Request your data in a machine-readable format
• Withdraw Consent – At any time, for consent-based processing

To exercise any of these rights, email us at info@whitestone.africa.

9. Cookies & Tracking

We use cookies and similar technologies to:

• Monitor site usage and performance
• Improve navigation and content delivery
• Retarget ads on platforms like Facebook or Google

You may disable cookies through your browser settings, though some features may not function properly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before submitting any data.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, contact us for immediate deletion.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in the law or our practices. All updates will be posted on this page with a new “Effective Date.”

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
info@whitestone.africa
www.whitestone.africa